Shipping policy

# Shipping Policy

**Last updated: August 14, 2026**

## Order Processing

Orders are processed within **[1–3] business days** after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.

## Shipping Times

Estimated delivery times after processing:

- **United States:** [5–8] business days
- **International:** [10–20] business days

Delivery times are estimates and are not guaranteed. Delays can occur due to carrier issues, customs, weather, or high demand.

## Shipping Costs

Shipping costs, if any, are calculated and shown at checkout before you pay.

## Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow a short time for tracking information to update.

## Customs, Duties & Taxes

International orders may be subject to import duties or taxes charged by the destination country. These charges are the customer's responsibility and are not included in the product or shipping price.

## Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at **support@trykaven.com** and we'll try to update it before shipment.

## Lost or Stuck Packages

If your tracking shows no movement or your package appears lost, contact us at **support@trykaven.com** and we'll help resolve it with the carrier.

## Contact

**AROAK LLC**
Email: support@trykaven.com