Refund policy

# Refund & Return Policy

**Last updated: August 14, 2026**

We stand behind Kaven with a **60-day money-back guarantee**. If you're not satisfied with your purchase, you may request a refund within 60 days of your delivery date.

## 60-Day Money-Back Guarantee

- You have **60 days from the date of delivery** to request a refund.
- The guarantee applies even if the product has been opened and used — we want you to try it.
- To start a request, email **support@trykaven.com** with your order number.

## How to Request a Refund

1. Email **support@trykaven.com** with your order number and the reason for your request.
2. Our team will reply with next steps, including any return instructions.
3. Once approved, your refund is issued to your original payment method.

## Refund Processing

Approved refunds are processed to your original payment method. Please allow **5–10 business days** for the refund to appear, depending on your bank or card issuer.

## Return Shipping

If a return of the item is required, we will provide instructions. Unless the item arrived damaged or incorrect, return shipping costs may be the customer's responsibility.

## Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at **support@trykaven.com** within 14 days of delivery with a photo, and we will arrange a replacement or refund at no additional cost to you.

## Exchanges

If you'd like a different shade or item, contact us and we'll help arrange it.

## Cancellations

Orders can only be cancelled before they are shipped. If your order has already shipped, please use the refund process above once you receive it.

## Contact

**AROAK LLC**
Email: support@trykaven.com